Artisan Coffee Roaster

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Home > Frequently Asked Questions

DELIVERY AND ORDERS

  • When will my order be delivered?

Belgium and the Netherlands: orders on working days before 16.00 are delivered the next business day.

The French mainland, Luxembourg, Germany and the United Kingdom: orders placed on working days before 4 pm will be delivered within 2 to 3 working days.

  • I have not received my order yet?

After completing your order, you will receive an email with a link to the Track & Trace tool.

This way you can track the status of your delivery.

  • How will my order be delivered.

We ship our packages mainly with Bpost.

You will receive an email with a link to the Track & Trace tool. This way you can track the status of your delivery.

  • What are the shipping costs?

Belgium and the Netherlands: Transport costs are € 5.95 per order. Free delivery from an order of € 45.00

The French mainland, Luxembourg, Germany and the United Kingdom: Transport costs are € 9.95 per order. Free delivery from an order of 95.00 €

  • Can I track my order?

After completing your order, you will receive an email with a link to the Track & Trace tool.

This way you can track the status of your delivery.

RETURN

  • Can I return a product?

If you buy goods from us, you have the right to decide that you do not want to keep the goods for 14 days from delivery.

You can return your order or part of it without paying a fine and without giving any reason.

Within 14 days after we have received your order, we will refund you the full purchase price. We pay back with the same payment method you paid.

  • How do I return a product?

If you wish to return goods, you can fill in the form below and send it to info@donkos.be or by post at our address. We will send you an acknowledgment of receipt of your cancellation by e-mail.

You can return your return package by post or courier. Or hand in our store.

PAYMENT

  • What are the payment options?

We accept Visa, MasterCard, American Express, Maestro, Bancontact and iDeal

We can only accept payment via the payment modules on our website.

  • Is my payment safe?


Thanks to our payment partner Mollie, we have a secure and reliable payment system. At checkout you will be redirected to the secure page of Mollie.

In order to guarantee secure online payment and the security of your personal data, the transaction data is transmitted encrypted with SSL technology over the internet. To pay with SSL you do not need special software. You can recognize a secure SSL connection at the "lock" in the bottom status bar of your browser.

  • Can I get an invoice from my order?


After the payment of your order, you automatically receive an invoice by mail. You can also download it from 'my account'.

When entering your data, can you choose both a delivery address and a billing address?

Make sure that the addresses are in the right place.

Companies can also enter their VAT number (first enter company name)

ACCOUNT

  • Can I change my data?

Via 'My account' you can always consult and / or change all your data.

  • I forgot my password.

Via 'Forgot your password?' Enter your e-mail address which you used when registering. We will send a new password to this e-mail address.

  • Are my details safe?

Your data is absolutely safe. All data is stored on a server that meets the highest security requirements.